One stop shop for partners

Dear Community,

We, the Cloud Product Support team, are currently working on an initiative to provide you, our partners, with a comprehensive one stop shop for resources and information sources that you can use for your learning, training, and implementation needs.

The aim is to centralize the available content that is already out there for you and also help you by creating Knowledge Articles that cover the most common support issues encountered during implementations and Go-live.

Please use the below links to access the section you need help with.

• Learning Resources:
  • On the SAP Community Network. The Training & Education part of the SCN is vast, and offers knowledge and insight to many SAP products. The below are a series of SAP SuccessFactors related links that you will find helpful

• SAP SuccessFactors  Training and Certification FAQ
• SuccessFactors Certification Process > SAP Learning Hub
• SuccessFactors Exams and Delta Exam Preparation > Useful Resources
• SAP Cloud Certification
• SAP Certification FAQ
• Get a (Learning) Room: How can SuccessFactors Learning Rooms help you?
• Getting Help Navigating the Learning Rooms
  
  
• Cloud Learning Center.
  The CLC has various learning content available for all SAP SuccessFactors modules. Here you will find training content from Administration to Product Orientation. It’s recommended to start with the Cloud Learning Center Tutorial, which is automatically assigned when you first log into the CLC
  • URL - https://sa.plateau.com/learning/user/login.jsp
  • Access Requirements - SuccessFactors Community site login
    
    
• SAP Enterprise Support portal:SAP Enterprise Support Academy.

  The SAP Enterprise Support Academy program offers learning content and services in several formats, supporting different learning styles and needs, from ad hoc problem solving to structured, long-term knowledge acquisition. This content is delivered via the Learning Studio, accessible from both desktop and mobile devices

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• Best Practices:
  

• SuccessFactors – Useful Resources and Document. (one of our favorites !!)
  This is a collection of the most useful SuccessFactors resources: (360+) documents, blogs, reports, and videos. This includes links that will cover an introduction to SuccessFactors, the acquisition by SAP, SAP's strategy, the SuccessFactors HCM suite, integration, and other related documents and resources. It is also recommended to join the SAP and SuccessFactors group on LinkedIn or on Google Plus, as this is the leading community for the latest and greatest information on SuccessFactors
  
• Service Marketplace: SAP Best Practices & SAP Rapid Deployment Solutions
  Rapid-deployment solutions describe best business practices and best implementation practices for a wide range of SAP software. They are published as packages with assets covering solution design and configuration and, if applicable, configuration templates that you can use in your system.
  
• SAP Notes related to the Rapid Deployment Solutions (SAP Notes : Search for “SAP SuccessFactors rapid-deployment”)

  2011015 - SAP SuccessFactors Employee Central rapid-deployment solution

  2191040 - SAP SuccessFactors Recruiting rapid-deployment solution V3

  2116972 - SAP SuccessFactors Compensation rapid-deployment solution V2

  2181444 - SAP SuccessFactors Succession & Development rapid-deployment solution V1

  2237719 - SAP SuccessFactors Align & Perform rapid-deployment solution V2

  2022533 - SuccessFactors Employee Central Integration to SAP ERP rapid-deployment solution

  1791185 - Rapid data migration to cloud solutions from SAP

  1837880 - SAP ERP HCM Integration to SuccessFactors RDS

   

• SAP DemoStore
  The demo store is a tool that allows you to find and play demos that relate to a specific topic / module. An SAP login is required.
  • Use keywords to search for demos that relate to the product you are interested in.For example you can search for “SF” or “SuccessFactors”
  • Once you have a demo that suits your search, you can click the link to go into the demo specific section.
  • Once you have launched the demo playback you will be able to choose whether to have it play in one of the following modes:
    Automatic: The tool will play the demo back automatically
    Guided: The tool will ask you to perform the actions to progress through the demo, with prompts to help you.
    Free presentation: The tool will let you perform all clicks without providing any assistance prompts

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• Guides (Product & implementation)
  

• SuccessFactors – Useful Resources and Document
• Partner portal (requires an sfsfx domain login)
  • Methodology > SAP Launch Methodology

    SAP Launch is the implementation methodology that is applied universally across all SAP software-as-a-service (SaaS) implementations.  It prescribes what implementation activities must be performed and the resulting deliverables. SAP Launch methodology is structured into four implementation phases with one Quality Gate in each phase.

    Several self enablement tools are available to help understand SAP Launch

  • Implementation:
    Tools to help manage all of your customer implementations. Tools include Implementation Project Status, Data Center Status, SFTP Account Management, Provisioning Account list, Demo/Customer/LMS Instance URLs (those you have permission to access), Instance Request tool
    
• Product information and guides on help.sap.com

  • Release Information > Provides an overview on the latest releases on top of the System Requirements, Technical Prerequisites

    The following links include a variety of documents, for each area, to get you started such as:

    User, Administration, Implementation guides, and more.

    • Analytics

    • APIs

    • Calibration

    • Compensation Management

    • Employee Central

    • Employee Central Integration

    • Employee Central Payroll

    • Foundation

    • Integration

    • Intelligent Services

    • Learning

    • Onboarding

    • Performance and Goals

    • Recruiting

    • Succession and Development
    
    

• Cloud Service Specifications: This lists all SAP Cloud products and defines the Technical and Functional Specifications for each product.
  The list below is for SAP SuccessFactors and JAM modules only, but there are more available in this location, such as SAP Anywhere, SAP hybris cloud edition, and more.
  • SAP SuccessFactors Compensation
  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors Employee Central Payroll
  • SAP SuccessFactors Employee Central Service Center
  • SAP SuccessFactors Learning
  • SAP SuccessFactors Learning Analytics
  • SAP SuccessFactors Onboarding
  • SAP SuccessFactors Performance & Goals
  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing
  • SAP SuccessFactors Succession & Development
  • SAP SuccessFactors Workforce Analytics
  • SAP SuccessFactors Workforce Planning
  • SuccessFactors Foundation
  • SAP Jam Collaboration, basic edition
  • SAP Jam Collaboration, advanced edition
  • SAP Jam Collaboration, advanced plus edition
  • SAP Jam Collaboration, enterprise edition

• Partner Edge: 
  • Solution Overview videos
    Access the playlist to the the latest solution videos spanning across the SAP SuccessFactors HCM Suite! Includes videos on HCM Suite Overview, Employee Central (Overview, Payroll),Talent Management Suite, Performance & Goals Overview, Continuous Performance Management, and many more..
    
  • Solution Architecture Handbooks:
    These extensive Level 1 – 3 Handbooks describe the SAP SuccessFactors Solution Architecture covering platform, data, application and process integration points across all platforms and applications within the SAP SuccessFactors Suite, other SAP products and 3rd party partner integrations.
    
  • Features and Capabilities information:
    You will be able to find information in relation to each module. The information provided is varied. For example depending on the module you could have Solution Briefs, Videos, Statements of Direction, Pitch Decks, Best Practices, Whitepapers, FAQ documents, etc..
    
    

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• Training (Hands-on and exercises):
  • On the SAP Community Network. The Training & Education part of the SCN is vast, and offers knowledge and insight to many SAP products. The below are a series of SAP SuccessFactors related links that you will find helpful
    • SAP SuccessFactors  Training and Certification FAQ
    • SuccessFactors Certification Process > SAP Learning Hub
    • SuccessFactors Exams and Delta Exam Preparation > Useful Resources
    • SAP Cloud Certification
    • SAP Certification FAQ
    • Get a (Learning) Room: How can SuccessFactors Learning Rooms help you?
    • Getting Help Navigating the Learning Rooms
      
      
  • Training on sap.com
    Empower your SAP end users, from developers to marketers – with our suite of SAP training courses and certification programs. Create a comprehensive training plan, choose from live, mobile, or online courses – and ultimately boost technology proficiency across your organization. Our software training covers SAP S/4HANA, SAP HANA, SAP SuccessFactors, SAP BusinessObjects, and more
    This page redirect to Training & certification Shop. Curricula and SuccessFactors Academy are available with instructor only
    
    
  • Cloud Learning Center.
    The CLC has various learning content available for all SAP SuccessFactors modules. Here you will find training content from Administration to Product Orientation. It’s recommended to start with the Cloud Learning Center Tutorial, which is automatically assigned when you first log into the CLC
    • URL - https://sa.plateau.com/learning/user/login.jsp
    • Access Requirements - SuccessFactors Community site login
  • Partner Edge training resources.
    This contains all  SAP SuccessFactors HCM Suite related trainings and recordings available on the Partner Edge site.
    
    
  • OpenSAP.
    

    openSAP is SAP’s innovative learning platform and a thought leader for Enterprise MOOCs (Massive Open Online Courses).

    openSAP gives you maximum flexibility to learn at your convenience. Compared to traditional e-learning, it provides you with an engaging and effective learning experience through gamification and by connecting you with other learners and SAP experts.

    openSAP courses are free of charge (except for optional system access) and are offered in English. See our openSAP course listings for more information.
    
    

    Also: Visit SAP Education to find out about further training related to your openSAP course.
    You can also find a complete overview of SAP Education´s training offerings under SAP Training and Certification Shop.
    
    

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• Community:
  
  • Sap Community Network. Just in case you didn't find this page via the SCN community directly, click here to access the AP ERP Human Capital Management (SAP ERP HCM) community on the SCN, where you will find more about the SAP SuccessFactors related products.

• Successfactors community. You will need to register to join.

  1. Click on the link to Register.

  2. Complete the Registration Form:

     • Enter the required registration fields, including business email address, your password, company name, country and industry.

     • Check the box to accept the terms of service and click Register at the bottom of the page.

  3. View the verification code which was sent to your business email address in an email titled Your SuccessFactors Application Account Verification Code. If you don’t receive the email please check your junk mail.

  4. Enter the verification code into the pop up window.

  5. If successful, you will be sent your community username which you can use along with the password you set previously to log into the Customer Community!
     
     

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• Product Roadmap and Release Information:
  • Successfactors community.
    • Roadmaps
    • Release information (and webinars)
      This is for the latest release. Use the archive area on the right hand side to access information about previous releases.
    • Weekly patch information.
      This page lists the contents of the weekly patches deployed against the current SuccessFactors Release.
      
    • Information about release process
    • Upcoming release dates
  • Partner Edge links:
    • Product road maps describe how feature and function capabilities of an SAP product or technology are planned to progress over time. These are available by Line of Business or by Solution.
    • SAP's release strategy for Cloud:
      • Release strategy for Cloud Support
      • Release communication strategy for Cloud Support
        
        

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• Availability, and Outage Communications:
  • Service status dashboard:
    This page is used to monitor SuccessFactors Datacenter availability. This show the current status real time but also provide the service history for each datacenter. When the service is interrupted on a datacenter, a detailed explanation on the Incident and issue should be available, showing by database or Product or specific service like SFTP
  • Outage notifications:
    If you wish to have an S-User setup to receive outage notifications this can be done by your customer's cloud admin.
    See KBA 2115584 - How to get added to (or removed from) notifications for downtime, outages, data center maintenance, release info, and Admin Compass emails - SuccessFactors

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• Support Tools:
  • ONE Support Launchpad:
    The SAP ONE Support Launchpad is an integrated, customizable single access point to support tools and applications.

    Key benefits:

    A single entry point and consistent experience for support in administering all SAP solutions

    A personalized tile-based user interface, displaying applications, real-time key performance indicators, and actions specific to each user

    Improved search functionality for easier access to support resources
    
    

  • HCM Cloud Partner Services Portal:
    • Support section:
      

      Partner Cloud Operations Support – Includes the following tools to help support you in your day to day implementation processes:

      • Pre Go-Live and Implementation Customer Issues related to Operations

      • Onboarding Partners to SuccessFactors tools

      • Provisioning for Trained Consultants

      • Requesting a Sales Demo

      • Additional Tool Requests and Support
      
      

      Q&A Discussion Boards – Links to various resources such as Discussion boards/forums, Product Admin/Implementation Handbooks, and the SCN community. Please note that the discussion boards will be sunset by the end of Q2 2016 and replaced with Partner Edge.
      
      

      Contact Us – How to contact Operations Support or Product Support
      
      

    • Administration section:
      
      

      Partner Consultants can leverage many resources and templates from the SAP-SuccessFactors team. This page includes two key document libraries for Consultants.
      
      

      1. Project Dashboard - The project dashboard comprises an audit of individual customer project implementation status. This is assembled from a log of all Partner requests through the Partner Portal including Provisioning Requests, Customer Access Requests, Data Center Environment Requests, etc. It also includes any entries by the Partner of individual project health and status
      
      

      2. System Admin - This site is designed to provide quick utilities for administration of the Partner Portal. Currently only roll-ups of the operations lists have been created but more roll-ups of other lists and libraries can be added here
      
      

  • Enterprise support portal
    
    • Welcome to SuccessFactors pack
      
    • Support Services
      This page shows support services delivered by SAP Active Global Support. For each service, the table gives a short description and information on how to obtain this service. As an alternative to ordering via the SAP store, you may also contact your local CIC
      
    • Cloud Value Map (JAM Group - subscription may be required)
      The Cloud Value Map for SuccessFactors was designed to support our customers throughout the entire lifecycle from planning your Cloud Solution through to go-live and continued operation and optimization. To do this we have created service assets including Meet The Expert sessions, Continuous Quality Check services (CQC services) and Best Practice documents to deliver on our mission to our customers.
      
    • Meet the expert recordings
      

      We have grouped these assets into a set of objectives to support our customers in different areas of planning, building, extending, maintaining and monitoring their Cloud Solution.

      For ease of use and navigation we have placed all our Meet The Expert recordings on one page.
      
      

• PartnerEdge:
  
  • FAQ Migration to the SAP support portal
    
  • S-User Management in SAP Support portal
  • Welcome to SuccessFactors in the SAP Support portal
    

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