My client is running a software called Halfile to run reports for his business. This software uses the "SAP Crystal Reports runtime engine for .Net Framework" to display and print the reports. When you attempt to print the report, you are given pop-up box asking for 2 different parameter inputs and provides an "OK" and "Cancel" button. No matter what you input, neither button does anything. It does not even provide an error message. The Halfile software is hosted from a separate server, but requires the Crystal Reports Runtime to be installed on each client machine. Everything works perfectly on the hosting server as well as all of the workstations. The only place we seem to be having the issue on, is the Terminal Server, which causing problem to the thin client users. We have uninstalled and reinstalled the Runtime and contacted the Support team for the Halfile program several times. They looked everything over and let us know that everything is working on their end. What would cause this to stop working over night with no changes to the machine?
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